Privacy Policy

Last updated: March 2026

3D On Demand ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, use our services, or otherwise interact with us.

We are based in the Netherlands and comply with the General Data Protection Regulation (GDPR) and applicable Dutch privacy legislation.

1. Who We Are

3D On DemandVelserduinweg 2401971 ZH, The Netherlands

Chamber of Commerce (KVK): 80413463Email: info@3d-demand.nl

For any questions about this Privacy Policy or how we handle your personal data, you can contact us at the email address above.

2. What Personal Data We Collect

We may collect and process the following personal data:

Data you provide to us:

• Name and contact details (name, email address, phone number, company name)
• Billing and shipping address
• Payment information (processed securely through our payment provider)
• 3D model files and project specifications you upload
• Communication and correspondence with our team

Data collected automatically:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Referral source (how you found our website)
• Cookies and similar tracking technologies (see Section 7)

3. Why We Collect Your Data

We process your personal data for the following purposes:

• Order processing: To process and fulfil your 3D printing orders, including production, quality control, packaging, and shipping.
• Communication: To respond to your enquiries, provide customer support, and send order updates and shipping notifications.
• Account management: To manage your account and order history.
• Quoting: To generate instant quotes based on your uploaded 3D files.
• Invoicing and payments: To issue invoices, process payments, and manage our financial administration.
• Legal obligations: To comply with tax, accounting, and other legal requirements.
• Website improvement: To analyse website usage and improve our services and user experience.
• Marketing: To send you newsletters or promotional communications (only with your explicit consent; you can unsubscribe at any time).

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Performance of a contract: When processing is necessary to fulfil an order or provide our services to you.
• Legitimate interest: When processing is necessary for our legitimate business interests, such as improving our services, preventing fraud, or ensuring website security.
• Legal obligation: When we are required by law to process your data (e.g., tax and accounting requirements).
• Consent: When you have given explicit consent, such as for receiving marketing communications.

5. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Order and customer data: 7 years after the last transaction (as required by Dutch tax law).
• Communication records: Up to 2 years after the last interaction.
• Website analytics data: Up to 26 months.
• Marketing consent records: Until you withdraw your consent.

After these periods, your data will be securely deleted or anonymised.

6. Sharing Your Data

We do not sell your personal data to third parties. We may share your data with:

• Shipping and logistics partners: To deliver your orders (e.g., PostNL, DHL, UPS, or other couriers).
• Payment service providers: To process your payments securely.
• Accounting and tax advisors: As required for our financial administration.
• IT service providers: For hosting, website maintenance, and email services.
• Legal authorities: If required by law or in response to a valid legal request.

All third-party service providers are contractually obligated to protect your data in accordance with the GDPR.

7. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. We use:

• Essential cookies: Required for the website to function properly (e.g., session cookies, shopping cart).
• Analytics cookies: To understand how visitors use our website and to improve our services (e.g., Google Analytics).
• Marketing cookies: To deliver relevant advertisements and measure campaign effectiveness (only with your consent).

You can manage your cookie preferences through your browser settings or through the cookie consent banner on our website. For more information, you may refer to our Cookie Policy.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can request correction of inaccurate or incomplete data.
• Right to erasure: You can request deletion of your personal data (subject to legal retention requirements).
• Right to restrict processing: You can request that we limit how we use your data.
• Right to data portability: You can request your data in a structured, machine-readable format.
• Right to object: You can object to the processing of your data based on legitimate interest or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at info@3d-demand.nl. We will respond to your request within 30 days.

If you believe we have not handled your data correctly, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at www.autoriteitpersoonsgegevens.nl.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmitted through our website
• Secure storage of 3D model files with restricted access
• Regular security assessments and updates
• Access controls limiting data access to authorised personnel only

10. International Data Transfers

Your data is primarily processed within the European Economic Area (EEA). If data is transferred outside the EEA (e.g., through the use of certain IT service providers), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be published on our website with a revised "last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:

3D On DemandVelserduinweg 2401971 ZH, The NetherlandsEmail: info@3d-demand.nl